hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers.
Hospitality is a multi-billion dollar industry made up of numerous fields, including restaurants. The survival of restaurants depends on the satisfaction of its customers, and the ability to both continuously capture new customers and retain existing ones. So, how does a restaurant do so? See definition above.
It was a chilly day, by Miami standards, but there were still people sitting under the big orange umbrellas on the sidewalk on Lincoln Road. I had walked by this place probably a dozen times and had heard good things about it, but had never stopped to go inside. At the entrance stood a small host stand and a friendly face. I was pretty hungry and the the voice on the phone that reassured me they had vegan and gluten-free options that could be made oil-free certainly sounded inviting. "Table for 2?" said the hostess. "Yes, inside please."